Works

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Work experience

Founder / Owner

ICare Essentials, Ontario

January 2024 – January 2025

  • Developed end-to-end procurement workflows in SAP and Excel, reducing stockouts by 35%.
  • Built Power BI dashboards for revenue, order fulfillment, and account tracking, accelerating financial reconciliation by 26%.

Banking Advisor

Royal Bank of Canada, Ontario

October 2022 – December 2023

  • Processed 1,000+ financial requests with 99.7% SLA adherence using ServiceNow and Salesforce.
  • Monitored high-risk accounts, reducing AML-triggered alerts by 23% through audit log reviews in SAP.

Administration Assistant

Teleperformance, Ontario

March 2020 – October 2022

  • Coordinated 100+ internal sessions and reduced rescheduling conflicts by 62% using Outlook and Excel.
  • Onboarded 150+ new hires via SharePoint workflows, cutting document processing time by 3 days.